Fraktpolicy

At Heliness, we are committed to delivering your products reliably and securely. Below you’ll find important information regarding our shipping process, cancellation policy, and delivery timelines.

 24-Hour Cancellation Window

If you wish to cancel your order, you may do so within 24 hours of placing it, provided that the order has not yet been processed or shipped. After this period, your order may already be in our fulfillment system and may no longer be possible to cancel or modify.

Please note that customers located in the European Union may have the right to withdraw from their purchase within 14 days of receiving the product, in accordance with applicable consumer protection laws.

To request a cancellation within 24 hours, please contact us immediately at info@heliness.com with your order number and cancellation request.

 Processing Time

All orders are processed within 1–3 business days. During peak seasons or high-volume periods, processing may take slightly longer, but we always aim to get your order ready as soon as possible.

Once your order has been shipped, you will receive a confirmation email with tracking details.

Shipping Times

Our estimated delivery time is 7–12 business days, depending on your location. Please note that delivery times may vary slightly depending on destination, customs processing, and peak periods.

Shipping Costs

We offer free standard shipping on all orders.

Express shipping options may be available at checkout for an additional fee.

Once your order has shipped, you will receive a tracking number via email. You can track your shipment at any time using the provided link.

Return Address

Please note that returns must be sent to our designated return warehouse. The correct return address and instructions will be provided after contacting our customer support team and initiating the return process.

For return instructions, please contact us at info@heliness.com before sending any item back.

Wrong Address Disclaimer

Please ensure that your shipping address is entered correctly at checkout. Once an order has been processed and shipped, we may not be able to modify the delivery address. However, our support team will always do its best to assist where possible.

Lost or Damaged Packages

If your order arrives damaged or does not arrive within the expected delivery timeframe, please contact our customer service team at info@heliness.com within 14 days so we can investigate and assist you.

To help us resolve the issue as efficiently as possible:

• For damaged items: Please provide clear photos or videos showing the damage.
• For lost or stolen packages marked as delivered: If the tracking status shows “delivered” but you have not received your package, we may ask for additional documentation or confirmation from the delivery company to investigate the situation with the carrier.

We will work with the shipping carrier to investigate and find an appropriate resolution whenever possible.

🏢 Company Information

Company Name: DAJ Ltd.
Company Registration Number: 16768663
Company Address: 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ
Company Email: info@heliness.com